15baji Privacy Policy

1. Types and Methods of Data Collection

15baji is committed to maintaining a safe, fair, and transparent service relationship with you. At the heart of our privacy policy is the protection of your personal information. Below is a detailed description of what types of data we collect and how we collect them.

1.1 Information You Provide Directly

When you register, log in, or contact us at 15baji, the information you voluntarily provide includes:

• Full name and date of birth
• Email address and contact details
• Documents submitted for identity verification (national ID card or passport)
• Financial transaction details such as bKash, Nagad, or Rocket account numbers
• Messages and complaints submitted to customer service

1.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device information (mobile model, operating system)
• Browser type and version
• Time of site access, session duration, and list of pages visited
• Behavioral data collected through cookies and similar tracking technologies
• Gaming activity logs — bet amounts, game selections, win/loss history

2. Purpose of Data Use

15baji uses collected data only for specific, legitimate, and lawful purposes. We use your information for the following reasons:

2.1 Account Management

We use the information provided to create, verify, and secure your account and to confirm your identity. This is essential for preventing fraud and ensuring the security of the site.

2.2 Processing Financial Transactions

We use your financial information to process your deposit and withdrawal requests. The minimum deposit amount at 15baji is ৳300 and the minimum withdrawal amount is ৳1,000. All transactions are processed through bKash, Nagad, and Rocket.

2.3 Service Improvement and Personalization

We analyze your usage patterns to improve your gaming experience and to deliver relevant promotional offers. However, this analysis is always conducted within the bounds of your consent and this privacy policy.

2.4 Compliance with Legal Obligations

We are required to use data to comply with applicable laws, regulations, and regulatory requirements, and to complete Anti-Money Laundering (AML) and Know Your Customer (KYC) processes.

2.5 Customer Support

To resolve your inquiries, complaints, or issues, our customer support team uses your information to provide assistance 24/7.

3. Data Storage and Security

15baji places great importance on protecting your information. We apply industry-standard security measures that protect your data from unauthorized access, modification, disclosure, or destruction.

• SSL/TLS Encryption: All data transfers are conducted through encrypted channels.
• Encrypted Storage: Sensitive information (passwords, financial details) is stored in encrypted form.
• Access Controls: Only authorized personnel can access your information on a need-to-know basis.
• Regular Security Audits: Our systems undergo regular security testing.
• Data Backups: Regular backups are maintained to prevent data loss.

You also play an important role in the security of your account. Keep your password confidential, use a strong password, and never share your login details with anyone else.

4. Sharing Data with Third Parties

15baji does not sell your personal information or provide it to third parties for commercial purposes. However, sharing data may be necessary in certain circumstances:

4.1 Service Providers

Companies that provide services to us under contract — such as payment processors (bKash, Nagad, Rocket), IT infrastructure providers, and fraud detection service providers — receive only limited access to the information needed to perform their functions.

4.2 Legal Obligations

To comply with court orders, government directives, or applicable laws, we may provide necessary information to regulatory or law enforcement authorities.

4.3 Game Providers

Our game providers — including Spribe, Pragmatic Play, JILI, PG Soft, Evolution Gaming, Ezugi, Microgaming, and NetEnt — may collect certain gaming data. These providers are governed by their own privacy policies. However, they do not directly receive your identity or financial information.

4.4 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may form part of the transferred assets. In such cases, we will notify you in advance.

5. Cookie Policy

Cookies are small data files stored on your device that help improve your browsing experience. 15baji uses the following types of cookies:

5.1 Essential Cookies

These cookies are essential for the basic functioning of the platform — such as maintaining login sessions and verifying security. Without them, the site will not work properly.

5.2 Functional Cookies

These cookies are used to remember your preferences (such as language selection). They make each of your visits easier.

5.3 Analytics Cookies

We collect anonymous statistics to understand how well our site is performing and to improve the user experience. This information is not used to directly identify any individual.

You can disable cookies through your browser settings, though this may affect some functionality of the site.

6. User Rights

You have specific rights over your personal information. 15baji respects these rights and is committed to helping you exercise them:

• Right of Access: You may request a copy of the information we hold about you at any time.
• Right to Rectification: If your information is inaccurate or incomplete, you may request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though it may not be possible to delete all information due to legal obligations.
• Right to Restrict Processing: In certain circumstances you may ask us to restrict the processing of your information.
• Right to Opt Out of Marketing: You may request to stop receiving marketing or promotional communications at any time.
• Right to Data Portability: You may request your information in a structured, machine-readable format.

To exercise any of the above rights, contact us via live chat in our customer service or send us an email. We will respond to your request within a reasonable time.

7. Privacy of Minors

15baji strictly prohibits anyone under the age of 21. Our platform is for users aged 21 and above only.

We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from someone under the age of 21, we will immediately delete that information and close the associated account.

8. Changes to This Policy

15baji may update this Privacy Policy from time to time. We may change the policy for the following reasons:

• To keep up with legal or regulatory changes
• When new features are added to our services
• When security measures are improved
• To increase transparency based on user feedback

For any significant changes, we will notify you by email or by displaying a notice on the site. Continued use of the site after changes have been made indicates that you have accepted the new policy. We recommend that you review this policy regularly.

9. Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please do not hesitate to contact us. Our dedicated team is always ready to provide support in Bengali 24/7.